At Petal Shades, we take utmost care in delivering the best quality kidswear. Each product goes through strict quality checks before dispatch.

To maintain hygiene and ensure fairness for all customers, we follow a strict no return and exchange policy—except in cases where the item received is damaged, defective, or incorrect.

Eligibility for Return/Exchange

We will only accept returns or exchanges if:

  1. The item is defective, damaged, or wrong product was sent.
  2. A complete unboxing video is shared, starting from the sealed package to product reveal, without any cuts or edits.
  3. You notify us within 24 hours of delivery via [email/WhatsApp/call].

Unboxing Video Requirement

  • The unboxing video must clearly show the condition of the outer packaging and the product inside.
  • Claims without an unboxing video will not be accepted.

Process for Return/Exchange

  1. Share the unboxing video and issue details via [email/WhatsApp].
  2. Our team will verify and respond within 2-3 business days.
  3. If approved, we will arrange for pickup or provide further return instructions.
  4. A replacement or refund will be initiated once we receive and inspect the item.

Refund Timeline

  • Refunds (if applicable) will be processed to your original payment method within 7-10 business days after approval.

Important Notes

  • No returns/exchanges will be accepted for size issues, change of mind, or used products.
  • Products must be returned in their original condition, unused, and with all tags intact.

Contact Us

For any queries, reach out to us:
📩 Email: admin@petalshades.com
📱 WhatsApp: 9122286868
🌐 Website: petalshades.com